Return Policy

Eligibility for Returns

Returns are accepted if requested within 14 days of delivery. Items must be unused, in original condition, and in original packaging.

Non-Returnable Items

• Used or damaged items
• Items without original packaging
• Final sale or clearance products
• Hygienic items (e.g., pet grooming tools)

Return Process

You must request approval before sending an item back. Unapproved returns will not be processed. Once approved, you must ship the item back within 7 days.

Refunds

Refunds are issued once the returned item is inspected and approved. Processing times may vary depending on your bank or payment provider.

Exchanges

Exchanges are offered only if the item arrives defective or damaged.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, you must report it within 48 hours of delivery with photo or video evidence.